Case story

How to keep a large transformation from drifting, at PwC

September 16, 2020

How to keep a large transformation from drifting, at PwC

How do you keep execution sound when a transformation runs across many functions at once? Here is the recipe we used at PwC.

  1. Put 40 high-calibre change agents and leaders, from Marketing and Sales, Finance, IT, Admin Services, Learning and Development and Ethics and Compliance, in one room for three days.
  2. Raise everyone's team-alignment skills with the Team Alignment Map and build psychological safety.
  3. Spark genuine cross-functional dialogue and real projects.
  4. Let common ground carry them past the inevitable silos to concrete results.

A big thank-you to Fernando Yépez and Jamie Jenkins of PwC's Global Delivery Model Services for the invitation and to Alex Osterwalder, Lauren Cantor, Ashley Dongen and Megan Shaw at Strategyzer for helping make it a success.

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